This privacy policy explains what personal data the NW Logistics app collects from drivers, why it is collected, who it is shared with, how long it is kept, and how it can be deleted. It applies to the Android and iOS versions of the app and to the services that support them.
The app is provided to drivers working with MEG APP for the purpose of managing and completing delivery work. By using the app you agree to the handling of your data as described here.
The table below is a summary. Each item is described in full in the sections that follow.
| Data type | Why we collect it | Shared with |
|---|---|---|
| Precise location (GPS) | To show your position to dispatch, calculate routes, and record where deliveries were completed | MEG APP dispatchers and administrators, Google Maps Platform |
| Approximate location | To show jobs near you and set regional defaults | MEG APP |
| Account information | To create your driver account, sign you in and contact you about work | MEG APP, stored on our own servers |
| Device and diagnostic information | To deliver job notifications, diagnose crashes and keep the app secure | Google Firebase Cloud Messaging, for notification delivery |
| App activity | To understand how features are used and improve them | MEG APP |
The NW Logistics app accesses and collects your device location. This section describes that collection in full.
We collect your precise location, meaning GPS coordinates accurate to within a few metres, and your approximate location, meaning your general area derived from network signals. Each reading is stored together with the date and time it was taken and the identifier of your driver account.
We use location data only for the purposes below. It is not used for advertising, and we do not build advertising or marketing profiles from it.
The app asks your permission before collecting any location data. Location is collected while you are signed in and have an active shift or job in progress. It is not collected when you are signed out, or when no shift or job is active.
The app collects your location in the background, meaning while the app is closed or not in use. Background collection begins when you start a shift and stops when you end it. We collect location in the background because dispatch needs continuous position updates while you are driving, and you cannot safely keep the app open at the wheel.
While background collection is active, the app displays a persistent notification, so it is always visible to you when tracking is running.
You can withdraw location permission at any time in your device settings. On Android, open Settings, then Apps, then NW Logistics, then Permissions, then Location. On iOS, open Settings, then NW Logistics, then Location. Without location permission the app cannot assign you jobs or record deliveries, and those features will not work.
We do not collect your contacts, calendar, messages, call history, browsing history, financial account details or health data. We do not access your photo library beyond the images you deliberately submit against a job. We do not sell your personal data to anyone.
| Service | What it receives | Its privacy policy |
|---|---|---|
| Google Maps Platform | Location coordinates, to render maps and calculate routes | policies.google.com/privacy |
| Waze | A destination address, only when you choose to open a route in Waze | waze.com/legal/privacy |
| Google Firebase Cloud Messaging | Device push tokens, to deliver job notifications | firebase.google.com/support/privacy |
All other data collected by the app is stored on servers owned and operated by MEG APP. It is not passed to any third party hosting or storage provider.
Backups containing deleted data are overwritten within 35 days.
You can ask us for a copy of your data, ask us to correct it, ask us to delete it, or object to a particular use of it. To do any of these, contact us at info@logisticsnorthwest.co.uk. We respond within 30 days.
Closing your account. When your driver account is closed, your profile, location history and submitted content are deleted. Completed delivery records are retained where we are legally required to keep them, with your name replaced by an anonymous identifier.
You have rights under the UK GDPR, including the right to object to processing and the right to complain to the Information Commissioner's Office. Our lawful bases for processing are the performance of our agreement with you and our legitimate interest in operating a safe and accountable delivery service. Where we rely on legitimate interest for location tracking, we have assessed that interest against your privacy rights and limited collection to active working hours.
Data is transmitted between the app and our servers over encrypted connections (TLS) and is stored encrypted at rest. Access to production data is limited to staff who need it and is protected by multi-factor authentication. No system is perfectly secure and we cannot guarantee absolute security, but we will notify you and the Information Commissioner's Office without undue delay if a breach affects your personal data.
The app is intended for use by working drivers and is not directed at children. We do not knowingly collect personal data from anyone under 16.
Your data is stored in the United Kingdom and may be processed by the service providers listed above. Where data leaves the United Kingdom or the European Economic Area, it is transferred under standard contractual clauses or an equivalent safeguard.
We may update this policy. When we do, we will change the date at the top of this page, and if the change is significant we will notify you in the app before it takes effect. Continuing to use the app after a change means you accept the updated policy.
For any question about this policy or about your data, contact MEG APP at info@logisticsnorthwest.co.uk.